SITA is hiring a Consultant Client Relationship Management (D2 level) for its National Consulting division in Erasmuskloof. This permanent role (open to internal and external candidates) focuses on managing customer relationships, driving ICT solutions, and ensuring compliance with SLAs. The ideal candidate must have 6-7 years of sales and IT experience, a relevant bachelor’s degree, and expertise in CRM, project management, and government ICT processes. Salary: R651,627 – R977,440. Apply via the e-Government Portal by 12 June 2025.
JOB TITLE : Consultant Client Relationship Management
JOB LEVEL : D2
SALARY : R 651 627 – R 977 440
REPORT TO : Senior Manager Cluster
DIVISION : National Consulting
DEPT : Customer Operations: JCPS Cluster
LOCATION : SITA Erasmuskloof
POSITION STATUS : Permanent (Internal & External)
To provide organisational capabilities and services to internal and external customers from conception to delivery thus maximizing customer understanding, build customer relationship and improve customer satisfaction with the aim of increasing profitability for SITA. To oversee, manage and execute projects / activities to establish relationship, monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practices, to ensure that requirements are met.
• Drive portfolio of customers in the assigned cluster to determine and assess existing customers’ needs with the
desired ICT requirements profile per cluster customer to provide an effective solution approach to deliver within
existing contractual constraints, policies and SITA commercial service catalogue.
• In collaboration with service owners, including senior management and key stakeholders, drive the
implementation of targeted digital
• Build, manage and maintain strategic relationships with Government Departments (i.e. SITA service owners) to
continuously sustain the SITA business.
• Perform analysis on cluster needs and requirements in collaboration with Business Development team and other
internal and external key stakeholders.
• Perform SLA management, monitoring and review
• Provide management support and ensure implementation, adherence and compliance to the Engagement
management methodologies and regulations.
• Manage, coordinate, analyse and identify the risks to minimise the service gaps and with the aim of achieving
the agreed service levels
• Provide inputs into the budgeting process and plan and drive the achievement of the targeted revenue as well as
monitoring/controlling the budget to ensure that the expenditure is within the approved Budget.
Minimum: Bachelor Degree in Information Technology OR Computer Science OR Bachelor degree in Commerce
OR Marketing OR Business Administration OR Economics.
Certification: SITA to identify and invest in Sales Certifications.
Key Responsibility Areas
Qualifications and Experience
Experience: 6 – 7 years working sales and IT experience in engagement management/ relationship management
and/or project management at a Senior Management level of managing Sales. The incumbent will be
required to consult and interact with relevant Government Officials, GITOC Bodies, Government Governance bodies,
industry partner, standards generating bodies, accreditation and certification bodies at a senior management and
executive level. The incumbent will be required to participate and provide input in implementation of Customerrelated strategies, SITA Sales Methodology and Sales Process. The candidate must have strong sales and business
management skills.
Technical Competencies Description
Knowledge of: Customer service management; Government Information Management; Business Development;
Information Technology management; ICT solutions and services; Project Management methodology; Enterprise
Project Management; Project Management Life-cycle; Knowledge of IT, Government ICT procurement processes,
PFMA, SITA Act and Regulations; Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Sales
methodology and process; Application of project management methodology; Financial management principles
methodology; Government Business Reference Model; Policy Review & Implementation; Business writing; Strategic
Selling; Presentation Skills; Marketing & Sales Strategy Skills.
Technical competencies: Business Writing, Customer Relationship Management, IT Project Management, IT
Service Management, Project/Programme Management, IT Risk Management, Vendor/Supplier Management,
Customer Experience, Collaboration, Communicating and Influencing, Outcomes driven, Planning and Organising,
Creative Problem Solving, Decision-making, Responding to Change and Pressure.
Interpersonal/behavioural competencies: Active listening, Attention to Detail, Analytical thinking, Disciplined,
Empathy, Resilience, Stress Management.
Other Special Requirements
Candidate must have strong sales and business management skills.
How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support contact [email protected] OR call 080 1414 882
CV`s sent to the above email addresses will not be considered
Closing Date: 12 J u n e 2025
Disclaimer
SITA is an Employment Equity employer, and this position will be filled based on Employment Equity Plan.
Correspondence will be limited to short-listed candidates only. Preference will be given to members of designated
groups.
• If you do not hear from us within two months of the closing date, please regard your application as
unsuccessful.
• Applications received after the closing date will not be considered. Please clearly indicate the reference
number of the position you are applying for.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications
Authority (SAQA).
• Only candidates who meet the requirements should apply.
• SITA reserves the right not to make an appointment.
• Appointment is subject to getting a positive security clearance, the signing of a balance score card contract,
verification of the applicant’s documents (Qualifications), and reference checking.
• Correspondence will be entered to with shortlisted candidates only.
• CV`s from Recruitment Agencies will not be considered.
• CV’s sent to incorrect email address will not be considered
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